Job Description

Jet Aviation is seeking highly skilled, personable and professional candidates to join our customer service team for the holiday season, in one of the world’s most exciting and glamorous industries. Earn a great salary while working at our facility in West Palm Beach, Florida

Who we are

Jet Aviation was established in 1967 in Basel, Switzerland and over the decades has become one of the leading service providers in the global corporate aviation industry. From our more than 20 facilities in the U.S., Europe, Middle East and Asia we take pride in offering a globally consistent world class service to our customers.

Corporate Aviation is the pinnacle of luxury and the guests who use our facilities do expect the highest level of excellence, commitment and professionalism from our customer service representatives. As ambassadors for Jet Aviation you will build customer confidence and trust, from the first warm welcome, until we say farewell.   

Summary

This individual provides exceptional customer service. The CSR welcomes customers in person and/or by phone and focus on customer needs; provides them with assistance throughout the different departments within Jet Aviation; excels in customer retention, developing repeat customers and makes them feel satisfied and appreciated; gains the trust of customers; increases customer satisfaction by understanding their needs and responding quickly to them. The CSR is responsive to changing customer demands. Records customers’ information into computer for the use of the department by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily or above. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

  • Must have high school diploma or general education degree (GED) or higher education.
  • At least one year related experience and/or formal training or equivalent combination of education and experience.
  • May be required to be over age 21 with a valid vehicle driver’s license.
  • Must be able to pass an airport driver’s test and obtain an airport security ID badge within 30 days from date of hire.

LANGUAGE SKILLS:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Effectively writes routine reports and correspondence.
  •  Is able to speak effectively and clearly before groups of customers or employees of the organization.
  • Having knowledge of a second language is desirable but not required.
  • Since English is the language of aviation, the representative must be able to effectively, proficiently and clearly speak and understand the language.

REASONING ABILITY:

  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Handles customer complaints with tact and diplomacy. Uses complaints to provide valuable customer feedback.
  • Effectively copes with stress of demanding duties.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand for long periods of time, walk, and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee may be required to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. Occasional fuel fumes may permeate the workplace.

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Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

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