Jet Aviation AG, a corporation created and existing under the laws of Switzerland, with registered offices at Aeschengraben 6, CH-4051 Basel Switzerland and its affiliates (“we”, “our” or “us”) respect your privacy and are committed to protecting the personal data we hold about you. By using our websites, including our website with a home page located at website (the “Services”) with your browser set to accept cookies, you consent to our use of cookies and other technologies to provide the Services to you as described in this notice and in our Privacy Notice.

For more information about what cookies are, what they do, and how you can opt out of, manage, or delete them, please review this Cookies Notice.


“Cookies” are small strings of text or computer code stored locally on your device that allow us and our third-party service providers to identify your browser and/or device as you browse the internet. Cookies can be placed, read, and/or written to by our Services, or other websites or services that recognize a particular cookie, which allows the website to “remember” or “recognize” a particular browser or device and, in some cases, store information about that browser or device.

Certain types of cookies or cookie-like functionality may be placed or activated through browser add-ons, including, but not limited to, Adobe Flash. While these cookies are stored differently, their functionality and purpose are generally similar to other cookies.

Cookies are often used in conjunction with “pixel tags” (also known as “web beacons” or “clear gifs”). Pixel tags are small images that our analytics providers and other third parties can use to interact with cookies and other tracking technologies.

For more information about cookies, please see


Session Cookies: “Session cookies” are stored for the duration of a browser session. When you close the browser, the cookie is deleted.

Persistent Cookies: “Persistent cookies” are stored for a preset amount of time (often between 90 days and two years, depending on the application) and are typically not deleted when a browser session is closed.


Performance Cookies: We use “performance cookies” to collect information about how our users use and interact with the Services, such as what pages are visited most often, how the Services are used and function, or how users navigate the Services. We use this information to improve the Services and their content. These cookies only collect aggregate information about the use of the Services, and thus do not collect information that can be used to identify you personally. Examples include but are  not limited:

  • Google Analytics: Google Analytics is a freemium web analytics service offered by Google that tracks and reports information about website traffic. To learn about Google’s practices and/or opt out of Google Analytics tracking, please visit:
  • Wistia: Wistia provides video player functionality and uses the “__distillery” and “muxData” cookies to analyze video playback performance and gather statistics on viewership (e.g., percentage of video watched). For more information about Wistia’s practices, please visit:
  • Hotjar: Hotjar is a web analytics service that creates “heatmaps” of website activity that show how users navigate our websites. To opt out of Hotjar, you can either enable “Do Not Track (DNT)” in your web browser or please visit:

Disabling or removing these cookies generally does not interfere with the functionality or performance of the Services.

Third-Party Functionality: We do not have access to or control over cookies or other features that third-party sites may use, and the information practices of those third-party websites are not covered by our Privacy Notice or this Cookies Notice.

For example, we provide social media buttons on the Services that allow users to visit, share, or bookmark web pages through third-party social media platforms. We do not control how those platforms collect information about you, nor whether or how they may track you or may activate their own cookies on your computer.

For more information about how third parties collect and use information about your activities, please review their applicable terms of use and privacy policies.


Managing Cookies: Most browsers automatically accept cookies by default, but you can adjust your device and/or browser settings to delete and/or block some or all cookies or to provide notifications when you receive a new cookie. Consult the “Help,” “Tools,” or “Preferences” menus on your browser, or the documentation for your device, for more information about how to do this. Please note, however, that blocking or deleting certain cookies may negatively affect your user experience.

Additionally, you can generally disable or delete cookies placed and used by browser add-ons, such as Adobe Flash cookies, by changing the add-on settings or visiting the website of its provider. Information and controls that allow you to manage Adobe Flash cookies may be found on this page:

Note that if you disable Adobe Flash cookies or similar technologies, you may not have access to certain features and services that make your online experience more efficient and/or enjoyable.


Ground Handling Request

One of our team will be in touch shortly.

01. General Information

Request Type(Required)

02. Flight Information


Aircraft Service


Arrival & Departure

YYYY slash MM slash DD

Additional Information


AOG Contact

We’ll get back to you immediately. This request is for Aircraft on Ground (AOG) emergency maintenance services only.