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Jet Aviation Saudi Arabia Through the Eyes of Our Employees

Over the past 45 years we have built up long-term personal relationships with many of our customers. Part of this is our employees’ passion for what they do, and their commitment to providing seamless service at all times. We speak with some of our longest serving employees in Saudi Arabia to find out why they love their job, and what has changed for them over the decades.

Samer Mohsen Al-Kathiry, Customer Service Manager
Jeddah, since 1997

Why did you start work at Jet Aviation?

I was working in a local company next to Jet Aviation, and I saw how these people worked and why they were so loyal to their company. I got close to them and saw and heard how big this company is, and how widespread and well-known in the world. I felt that I belonged to this world. I did not want to be just an employee in a local company, I wanted to have the opportunity and experience to go global. From here the story began, since September 15, 1997. A story of moving from local to global.

How has your job changed over the past years?

It has changed significantly and noticeably to keep pace with new technology. In the past we did not use computers, or communication devices between shifts, or applications to accomplish work, but now we use them – and I look forward to more, especially in my department to provide hospitality, and introduce digital services. It will be wonderful.

What do you enjoy most about your role?

This is a very nice question! My enjoyment begins when I enter my office every morning, until sunset. Simply providing an unexpected service to a customer and seeing their smile is fulfilling. I also enjoy arranging and preparing for a big event such as Formula One; organizing employees, and hospitality. It is always a pleasure when a client enters my office to request a special service and working with my team brings me great joy. I am the manager of an important department in the company. I must transfer the spirit of enjoyment to my team, as they are the spirit of my department. Finally, I love belonging to a strong global brand. This company expands beyond the horizon.

Do you have a favorite memory of your time with Jet Aviation?

Over the course of 27 years working with Jet Aviation, I have had many favorite times, including:

  • The date of my first day working at Jet Aviation.
  • The recognition for various anniversaries, and for the birth of my first child.
  • The General Director’s presence at my wedding was one of the most beautiful and important times in my life.
  • Celebrating twenty-five years of work at Jet Aviation is one of the most happy moments.
  • Confirming my appointment as Director of the Customer Service Department, as I saw happiness and support from employees and major customers, and received many calls of congratulation.
  • One of the most beautiful times was the reaction of clients after placing decorations to celebrate Christmas and New Year inside my office. I did not expect this big of a reaction, and my office became a shrine for photography and crew meetings to celebrate.

Expressions of gratitude from my colleagues and clients are an everyday source of happiness. In fact, my favorite times are when I feel satisfied with my work and see in the eyes and faces of those around me that they have received service as it should be from my department.

Mohammed Anwar Ali, GSE Operator
Riyadh, since 1995

How long have you been working for Jet Aviation?

I joined Jet Aviation in 1985.

How did you come to Jet Aviation?

I was working in Aircraft Aerial spraying crops in Al-kharj, and at that time I used to come King Khalid International Airport regularly. I got to know about Jet Aviation and applied for a job.

Please briefly describe your job.

I originally started in a different department, then I joined Aircraft Maintenance in 1999 when I completed the FAA and GACA licenses. Then, from 2023 I started as a GSE Operator.

What you enjoy about your work?

Supporting each team and being a part of a successful team.

What you enjoy about work at Jet Aviation?

Being with the best team, and successfully accomplishing the mission of the company.

Joey Abordo, Admin Clerk
Jeddah, since 1996

Why did you start work at Jet Aviation?

I began this journey because I admire Jet Aviation’s dedication to excellence and innovation within the aviation industry. Jet Aviation’s collaborative atmosphere and commitment to professional development have allowed me to make meaningful contributions while continuously enhancing my knowledge and skills.

How has your job changed over the past years?

The adoption of new technologies has revolutionized our operations, enhancing efficiency and creating exciting opportunities for innovation. This evolution fosters a culture of continuous learning and adaptability that is key to our success.

What is different at Jet Aviation Saudi Arabia compared to your first years?

Since my early days with the company, we have seen remarkable advancements in technology, service quality, and operational efficiency. Our commitment to innovation and excellence has driven us to enhance our facilities and expand our service offerings, ensuring we meet the dynamic needs of our clients. The collaborative spirit within our team has been pivotal in achieving these milestones, and I am proud to be part of such a forward-thinking organization.

What do you enjoy most about your role?

What I enjoy most about my role is the opportunity to collaborate with a diverse team to drive meaningful change. Each day presents new challenges and learning experiences, allowing me to grow both professionally and personally. The ability to contribute to impactful projects and see the positive outcomes of our efforts is truly rewarding.

Do you have a favorite memory of your time with Jet Aviation?

Reflecting on my time at Jet Aviation, one of my most memorable experiences is the collaborative spirit and unwavering dedication of our team during annual gatherings. The synergy and commitment we demonstrated were not only inspiring but also a true reflection of our organization’s core values. Our collective efforts toward a common goal strengthened our professional relationships and clearly illustrated the powerful impact we can achieve through cooperation and innovation. I take pride in having been part of such an exceptional team at Jet Aviation.

Imtiyaz Haq, OPS Agent
Jeddah, since 1993

Why did you start with Jet Aviation?

I joined Jet Aviation for its reputation in aviation excellence and growth opportunities.

How has your job changed over the past years?

Advanced technologies have improved efficiency, safety, and customer service, significantly enhancing workflows. Today we have greater modernization, expanded services, and a more diverse customer base.

What do you enjoy most about your role?

I enjoy solving challenges, collaborating with teams, and delivering exceptional customer experiences.

Do you have a favorite memory of your time with Jet Aviation?

A favorite memory is successfully completing a critical project under tight deadlines, showcasing teamwork and dedication.

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Maintenance is currently being conducted on two network towers near our Palm Beach FBO. We kindly ask that if you are an AT&T user and need to contact our facility, please email us at pbifbo@jetaviation.com.
Maintenance is currently being conducted on two network towers near our Palm Beach FBO. We kindly ask that if you are an AT&T user and need to contact our facility, please email us at pbifbo@jetaviation.com.
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