FAQ Hurricane Maria


Rev. 10/11/18

What is the island’s overall current condition?

Overall, a year after the historical 2017 hurricane season, Puerto Rico’s main infrastructure is in good operating condition.  Transportation, hospitality and business sectors are open and the island’s main regions, greater metro San Juan (north); Mayaguez/ Porta del Sol (west); Ponce /Porta Caribe (south) and Fajardo (east) have gradually restored all main services and primary infrastructures. Major roads are open and in good driving conditions, electric power has been restored to 95% of the island.  Running water and potable/drinking water supplies have reached normal supply levels island wide.  Schools and major hospitals and medical services have resumed operations. As rebuilding efforts continue in some of the most affected areas, towards the central mountain range, the destination is positioned to make a full turnaround and be on par with 2017 levels by the end of the year.


Is Puerto Rico accessible and safe to visit?

Yes, all major Puerto Rico air ports and seaports are fully operational and are safe to visit. Chief among them, Luis Muñoz Marin International Airport (LMMIA), the busiest airport in the Caribbean, currently averages 110 daily flights via 28 different airlines.  Jet Aviation San Juan, located at LMMIA, did not suffer damages to its new FBO building during the hurricane. As the island’s premier FBO, it features a full-service U.S. Customs terminal on-site for convenient customs, immigration and agriculture clearance of international flights and passengers.  The San Juan FBO is also a TSA compliant secured facility and is the main U.S. Global Entry office in the Caribbean.


Do I need a U.S. passport to travel to Puerto Rico? 

U.S. citizens or green card holders do not need a passport or visa to enter Puerto Rico. With a rich 500-year-plus history and short flights from the eastern coast, Puerto Rico is one of the most convenient destinations for U.S. travelers to visit, requiring no passport/ visa to enter the U.S. territory, which also operates on U.S. currency and has a large bilingual and multicultural population.    


Are hotels open and in adequate conditions?

The opening of the new Serafina Beach Hotel –a venture from the popular Serafina Restaurant Group, marked the beginning of an exciting renewal period for the island’s hospitality industry, which will pump $1.9 billion into the local economy while adding 2,900 new jobs. All major hotels and country inns are open.

With the reopening of the Dorado Beach, a Ritz-Carlton Reserve El San Juan Hotel, curio collection by Hilton and the St. Regis Bahia Beach Resort (Nov. 2018), the island’s luxury segment is back on track and on par with 2017 room capacity.  In December, 480 new rooms will be available from Meliá Coco Beach, followed by the opening of an additional 652 new rooms at the iconic Caribe Hilton. Remodeling of the Caribbean jewel, El Conquistador Resort, a Waldorf Astoria Resort and The Ritz-Carlton San Juan is currently underway.


Can I fly to Puerto Rico to start my cruise ship vacation?

Absolutely. With 14 scheduled vessels, Puerto Rico has more cruise ship arrivals than ever before, increasing connections for air travelers to board cruise ships in San Juan. The Island also has 119 cruise shore excursions for travelers to enjoy. The next cruising season is poised to welcome a record breaking 1.7 million passengers.

Cruise tourism in May returned best results month results in the last 20 years, with 107,390 cruise passengers received or 12.9% higher than the 95,139 cruise passengers who visited in May 2017.


Is Puerto Rico open for Meetings, Incentives, Conferences and Events?

Yes.  The meetings and entertainment industries have experienced a sharp business increase from the beginning of the year.  All main entertainment venues are booked with international tours and major Latin acts through 2020.  The Phil Collins Not Dead Yet Tour, the first to open in 2018 at the Jose Miguel Agrelot Puerto Rico Coliseum completely sold out four months in advanced.  Last May, the venue reached again its top-ranked as medium size venue (15,000 seat capacity) in ticket sales for 2018 (YTD), boasting record sales for its latest major event, the urban duo reunion tour of Wisin & Yandel, with eight completely sold out consecutive presentations.  Already underway is District LIVE! a five-acre hospitality and entertainment district built between Island Hospitality Partners and the Puerto Rico Convention Center District Authority.


Beyond beautiful beaches, is there anything else to do in Puerto Rico?

Puerto Rico offers more than 200 world class tourist attractions, ranging from walking tours throughout Old San Juan; salsa dance tours; world-class destination’s like the Bacardi Distillery; more than 1,885 eateries around the island, a foodie’s paradise; nature adventure landmarks like rainforest El Yunque, bioluminescent bays and the world’s longest zipline to 16 casinos; 13 professional golf courses and plenty of night life options, bars and clubs.  


Is the FBO in San Juan currently operating?

Yes.  The FBO was fully operational within 24 hours after the passing of Hurricanes Irma and Maria.  It operates seven days a week, from 6:00 am to 12:00 midnight.  Flights after midnight are coordinated through the FBO’s service desk, sjufbo@jetaviation.com. Jet Aviation San Juan is a full service FBO with 24/7 U.S. Customs terminal on-site for convenient customs, immigration and agriculture processing of international flights and passengers.  Concierge services and in-flight gourmet catering available.


How can I contact Jet Aviation San Juan?

Customers can contact the FBO directly by email at sjufbo@jetaviation.com or fboservices@pazosfbopr.com.  The FBO also can be reached by phone, 1+ 787 791 7005 or fax, 1+ 787 791 7095.  For afterhours service, please contact, 1+ 787 399 3260.