Job Description

Jet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), is one of the leading business aviation services companies in the world. Close to 4,800 employees cater to client needs throughout Europe, the Middle East, Asia, Pacific, North and South America. Jet Aviation provides Completions, MRO, Engineering, FBO and fuel services, along with Flight Services including Aircraft Management, Charter, Sales and Staffing Services. The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and passion with one common mission: to serve customers best!

Job Title:

Line & Ramp Services Agent 

Business/Function:

Regional Operations US

Career Band / Job Grade:

B1 / 4

Job Code:

US0116

Work Location: Montana

Reports to: Supervisor Line Service

Position Summary

The Line & Ramp Services Agent is responsible for serving the customers’ needs and the meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures.

Main Responsibilities:

  • Responsible for the overall operation of the flight line within established operating procedures
  • Responsible for adhering to all safety policies and procedures by managing employees accordingly in the Supervisor’s absence
  • Responsible for hangar stacking and aircraft ramp parking
  • Responsible for refueling and defueling all types of aircraft on a daily basis, demonstrating knowledge of specific fueling requirements
  • Provides towing and disconnecting services for all types of aircrafts
  • Executes hand signals in order to guide aircraft during arrivals and departures
  • Provides service to aircraft using ground support equipment, e.g. use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.
  • Communicates with employees and/or crew using radios in order to provide excellent customer service
  • Assists in providing aircraft with ice, coffee, catering, and other necessary services
  • Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed
  • Assists with aircraft and hangar cleaning, as needed
  • Assists with general grounds keeping (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.), in natural disasters and/or as needed
  • Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Minimum Requirements

  • High School Diploma/GED or equivalent
  • Must be at least 21 years of age, with a clean driving record
  • Basic English language skills
  • Good communication skills
  • Common courtesy and customer orientation
  • Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
  • Must be able to obtain a certificate form NATA Line Service training program
  • Must obtain an Airport ID Badge within 30 days of employment
  • Must have proven knowledge of refueling procedures of general aviation aircraft and corporate aircraft, as well as, working knowledge of towing procedures and techniques

Desired Characteristics

  • Two years’ related experience as a line service technician and/or training; or equivalent combination of education and experience strongly preferred
  • Customer service and safety focused
  • Excellent communications, customer service and people skills
  • Results driven – able to execute with high personal accountability
  • Strong initiative and self-direction
  • Performs duties in the supervisor’s absence
  • Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands / Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

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Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

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