The Line & Ramp Lead is responsible for leading their assigned shift, serving the customers’ needs, and the meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures. This role is for 2nd shift.
Responsible for reviewing timecards of shift team members, setting schedules, and monitoring overtime usage
On point for shift communications and implementing directed activities from management
Responsible for the overall operation of the flight line within established operating procedures as defined for Line & Ramp Services Agent team members, including fueling, hangar stacking, towing, aircraft ramp parking, service equipment, facilities upkeep, etc.
Responsible for adhering to all safety policies and procedures by managing employees accordingly in the Senior Manager’s absence
Executes hand signals in order to guide aircraft during arrivals and departures
Communicates with employees and/or crew using radios in order to provide excellent customer service
Assists in providing aircraft with ice, coffee, catering, and other necessary services
Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed
Assists with aircraft and hangar cleaning, as needed
Other duties as assigned.
Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
High School Diploma/GED or equivalent
2-4 years of work experience
Must have a clean driving record
Basic English language skills
Good communication skills
Common courtesy and customer orientation
Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
Must be able to obtain a certificate from NATA Line Service training program
Must be able to obtain a motor vehicle operating permit (MVOP) within a reasonable (30-60 days) period
Must obtain an Airport ID Badge within 30 days of employment
Must have proven knowledge of refueling procedures of general aviation aircraft and corporate aircraft, as well as, working knowledge of towing procedures and techniques
Two years’ related experience as a line service technician and/or training; or equivalent combination of education and experience strongly preferred
Customer service and safety focused
Excellent communications, customer service and people skills
Results driven – able to execute with high personal accountability
Strong initiative and self-direction
Performs duties in the supervisor’s absence
Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Physical Demands / Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.