Position Summary:
The Line & Ramp Lead is responsible for leading their assigned shift, serving the customers’ needs, and the meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures. This role is for day shift (5:00a-1:30p).
Main Responsibilities:
Responsible for reviewing timecards of shift team members, setting schedules, and monitoring overtime usage
On point for shift communications and implementing directed activities from management
Responsible for the overall operation of the flight line within established operating procedures as defined for Line & Ramp Services Agent team members, including fueling, hangar stacking, towing, aircraft ramp parking, service equipment, facilities upkeep, etc.
Responsible for adhering to all safety policies and procedures by managing employees accordingly in the Senior Manager’s absence
Executes hand signals in order to guide aircraft during arrivals and departures
Communicates with employees and/or crew using radios in order to provide excellent customer service
Assists in providing aircraft with ice, coffee, catering, and other necessary services
Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed
Assists with aircraft and hangar cleaning, as needed
Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Minimum Requirements:
High School Diploma/GED or equivalent
2-4 years of work experience
Must be at least 21 years of age, with a clean driving record
Basic English language skills
Good communication skills
Common courtesy and customer orientation
Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
Must be able to obtain a certificate from NATA Line Service training program
Must be able to obtain a motor vehicle operating permit (MVOP) within a reasonable (30-60 days) period
Must obtain an Airport ID Badge within 30 days of employment
Must have proven knowledge of refueling procedures of general aviation aircraft and corporate aircraft, as well as, working knowledge of towing procedures and techniques
Desired Characteristics:
Two years’ related experience as a line service technician and/or training; or equivalent combination of education and experience strongly preferred
Customer service and safety focused
Excellent communications, customer service and people skills
Results driven – able to execute with high personal accountability
Strong initiative and self-direction
Performs duties in the supervisor’s absence
Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)