Position Summary:

The Line & Ramp Lead is responsible for leading their assigned shift, serving the customers’ needs, and the meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures. This role is for day shift (5:00a-1:30p).

Main Responsibilities:

Responsible for reviewing timecards of shift team members, setting schedules, and monitoring overtime usage

On point for shift communications and implementing directed activities from management

Responsible for the overall operation of the flight line within established operating procedures as defined for Line & Ramp Services Agent team members, including fueling, hangar stacking, towing, aircraft ramp parking, service equipment, facilities upkeep, etc.

Responsible for adhering to all safety policies and procedures by managing employees accordingly in the Senior Manager’s absence

Executes hand signals in order to guide aircraft during arrivals and departures

Communicates with employees and/or crew using radios in order to provide excellent customer service

Assists in providing aircraft with ice, coffee, catering, and other necessary services

Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed

Assists with aircraft and hangar cleaning, as needed

Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Minimum Requirements:

High School Diploma/GED or equivalent

2-4 years of work experience

Must be at least 21 years of age, with a clean driving record

Basic English language skills

Good communication skills

Common courtesy and customer orientation

Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job

Must be able to obtain a certificate from NATA Line Service training program

Must be able to obtain a motor vehicle operating permit (MVOP) within a reasonable (30-60 days) period

Must obtain an Airport ID Badge within 30 days of employment

Must have proven knowledge of refueling procedures of general aviation aircraft and corporate aircraft, as well as, working knowledge of towing procedures and techniques

Desired Characteristics:

Two years’ related experience as a line service technician and/or training; or equivalent combination of education and experience strongly preferred

Customer service and safety focused

Excellent communications, customer service and people skills

Results driven – able to execute with high personal accountability

Strong initiative and self-direction

Performs duties in the supervisor’s absence

Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

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Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

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