Position Summary:

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

Main Responsibilities:

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

Resolves customer inquiries and complaints fairly and effectively

Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

Recommends and implements programs to support customer needs

Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

Complies with all relevant airport and Jet Aviation policies, regulations, and laws

Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

Minimum Requirements:

High School Diploma/GED or equivalent

Basic English language skills

Good communication skills

Strong customer orientation

Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job

Excellent multitasking abilities.

Desired Characteristics:

1-2 years’ prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

Ability to work calmly and effectively under pressure

Cultural awareness and related sensitivity

Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

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Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

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