FAQs

Jet Professionals is a premier global staffing service company that provide numerous career opportunities for qualified personnel within the business aviation industry. To assist us with your aviation career, below are some frequently asked questions per topic:

 

Q: Who can view my online profile and application information?
A: Only the internal staff can view candidates' profile. Information is not visible to our clients through the portal.

Q: I've been in your database for months but I still have not heard from you.
A: We contact crewmembers on an as needed basis. However, we encourage you to give us a call and check in. We also advise you to keep your profile and documents as up to date as possible.

Q: I am having trouble logging into the website.
A: Send an email to jobs@jet-professionals.com and we can email you instructions on how to apply online and set up a profile.

Q: I forgot my password or I've exceeded my login attempts, how do I reset my credentials?
A: Click on the "Careers" section of the website and select "Login to access your info". Once a new window pops up, click on "Forgot password". Enter your email address and a new password will be emailed to you.

Q: What type of positions do you recruit for?
A: We recruit for a variety of positions within in the business aviation sector which include but are not limited to: pilots, flight attendants, aircraft mechanics, management positions, sales, and operations.

Q: Do the positions you recruit for require experience in business aviation?
A: Typically yes, however the specific requirements are driven by the clients' requests and the scope of the position.

Q: If I were to get a type rating, which type would you recommend?
A: The decision to obtain a type rating is a personal one and we do not recommend any specific type ratings since the position requirements we receive from our clients are vastly different.

Q: I am retiring from the military at the end of the year, would you be able to find me a position?
A: We recommend applying on our website when you are close to retirement and speaking to one of our recruiters.

Q: I have taken flight attendant training and I am looking for a position; but I am new to the industry, what are your suggestions?
A: We recommend networking with industry professionals, joining associations and making contacts in the industry.

Q: Do you recommend flight attendants take culinary classes?
A: All additional classes that would elevate your expertise are quite helpful.

Q: What are the minimum requirements to fly with Jet Professionals?
A: Due to our strict insurance coverage, we required that any crew members flying with us meet or exceed the following criteria:

PIC:

  • 3500 total time
  • 100 IN-TYPE
  • Current 1st class medical
  • 12-month current SIM-Based training, aircraft specific
  • Valid FAA license

SIC:

  • 2500 total time
  • 50 IN-TYPE
  • Current 1st class medical
  • 12-month current SIM-Based training, aircraft specific
  • Valid FAA license

FA:

  • Current CPR/first-aid training
  • Current flight attendant training, completed within the last 12 months
  • (FACTS, Flight Safety, or similar)

Q: A company contacted me directly for a position, but I know the client pays me through Jet Professionals, should I contact you?
A: Yes. Always touch base with us if a client contacts you for a trip. We want to be aware of who our crewmembers are flying for.

Q: What aircraft type has the most demand?
A: The need varies, in the Northeast; the GV series is very popular. However, please keep in mind that you will need hours in the aircraft to be utilized, not just a type-rating.

Q: What is the pay rate for the aircraft?
A: Our pay rates vary by the clients.

Q: My training vendor has advised me that training is good for two years, does this apply to Jet Professionals standards?
A: Our insurance requires that all crewmembers maintain 12 month currency.

Q: If travel is needed, will Jet Professionals make these arrangements?
A: If our client does not book your travel arrangements, then it is the responsibility of the crewmember to arrange their travel.

Q: I just completed a trip, how do I get paid?
A: Crewmembers are responsible for submitting a legible request for payment (RFP) form and receipts to Jet Professionals within 48 hours of the trip completion to ensure timely processing. Expenses are done through the Concur Expense System. The RFP & Receipts can be sent via fax to 201-462-4081, email to payroll@jet-professionals.com or mailed to the Teterboro address.

Q: When do I get paid?
A: All crewmembers daily pay is paid in accordance with our regular bi-weekly pay cycle. Please refer to the "employees" section on the website for more information on payroll cutoff dates.
A. Technical employees are paid weekly, providing an approved timecard has been received by the Monday deadline.

Q: Does JP require time cards from the technical contractors and how do I get paid?
A: All contractors must have timecards signed by their manager and submitted to JP Payroll no later than 3PM CST every Monday.

Q: Where can I get my paystubs?
A: Employees can access their paystubs by logging onto the General Dynamics portal https://ewebpass.gendyn.com/login/login.html. If you are a first time user, contact SRI (Shared Resources Inc.) at 1-877-433-6777 for a password.

Q: How can I update my banking information?
A: Banking info can be updated under the General Dynamics employee self-service site https://ewebpass.gendyn.com/login/login.html. Once you have logged in, click on the link that says direct deposit to update your information.

Q: Who can I speak to regarding my tax deductions?
A: Contact SRI at 1-877-433-6777 and they can assist you with tax deductions.

Q: I didn't receive my W-2, where can I get a copy?
A: W-2s can be viewed and printed by accessing through the General Dynamics employee self-service site https://ewebpass.gendyn.com/login/login.html. Go to payroll and tax information and click on the link to obtain a copy of your W-2.

Q: How do I update my W4?
A: W4s can be updated by logging into the General Dynamics employee self-service portal. https://ewebpass.gendyn.com/login/login.html. You can also contact SRI for assistance by calling 1-877-433-6777.

Q: How do I update an address change?
A: Address changes can be made by logging into the General Dynamics employee self-service portal https://ewebpass.gendyn.com/login/login.html. Crewmembers must also notify a Jet Professionals staff member via email at jobs@jet-professionals.com.

Q: Who do I contact for employment verification?
A: Send an email to info@talx.com or call 314-214-7000.

Q: I locked myself out of Concur Expense System, who do I can contact to reset my login?
A: Call the SRI Employee Service Center at 1-877-433-6777 or send an email to Rose_Kuiper_Surie@JetAviation.com

Q: How long does it take to get my expenses reimbursed?
If a crewmember is enrolled in direct deposit, expenses can take up to 48 hours once the expense has been approved. If you do not sign up for direct deposit then expenses will be paid on the next payroll cycle along with your daily rate. You may send an email to payroll@jet-professionals.com for additional questions.